Printers that are converted / custom / modified / built-to-order do not have a warranty. All Sales are final.įor Limited Warranty on Industrial Printers, Partners brand and Customer Responsibilities please view limited warranty section below. No refunds, No returns, or Exchanges on any Regular Printers, DTF Printers, DTG Printers, UV Printers, DIY Printers that are converted / custom / modified / built-to-order (no matter the conditions of the printers or machines, this includes New, Pre-owned, Refurbished, Non-working or For Parts). Also excluded Dryers or Ovens, Heat Presses, Laser & Cut machines, Vinyl Cutters, Garment Printers, Printheads, Dampers, Ciss System, and Ink Tanks. Once we receive your return it can take 7-14 days to be processed.į inal Sales, Non-Refundable and Non-Returnable Items
Please request one by email, without an RMA return will be denied. RMA # is required to send back any item/s. 20% restocking fee applies for return item/s. Also, were purchased with a loan, payment installments, or gift cards are excluded and not covered. Printheads, Dampers, Cartridges, Ciss System, Ink Tank are excluded and not covered. Inks, printing supplies (consumables), and regular supplies that come in bundles with a printer or machine are excluded and not covered. The process for investigations can take 30 days or more. We will not take any decision or give any refund (if applicable) until the carrier and the 3rd party company finish their investigations and reports. H igh-value products (Printers and shakers) will have Insurance Protection and will be activated with our 3rd party company when needed. If the customer decline (unselect) the Insurance Protection at checkout, no coverage will be given for damaged or lost packages. If the customer doesn’t save the packaging or is unwilling to help with the claim process, no claim will be summited or refunded. If the customer purchased Insurance Protection at checkout, we will open and submit a claim. Customers must retain all damaged packaging and take pictures. Kingdom DTF is not liable for any damage that occurs in transit, but we can evaluate the issue. The customer is responsible for return shipping costs and all items need to be in the original package.Ĭontact Kingdom DTF in the first 24 hours (1 day). Items must be returned in New Condition, Unused, and Unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). Inks, Printing Supplies (Consumables), Regular Supplies, and Accessories.
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